Playbook section
Quality & Documentation
What good work looks like, what must be recorded, and how service quality is verified.
- Quality StandardBLX-STD-006 · v1.2
Recurring Maintenance, Repair, and Licensed-Trade Boundaries
A decision standard for separating pool observation, recurring maintenance, diagnostics, repair, regulated work, permits, and qualified-trade referral.
- Quality StandardBLX-STD-003 · v1.3
Equipment-Pad Condition Standard
An acceptance standard for equipment-pad access, drainage, plumbing, electrical, gas, chemical, operating, housekeeping, and evidence conditions.
- Quality StandardBLX-STD-002 · v1.3
Water Clarity and Appearance Standard
Judge water clarity and appearance through observable evidence, including visibility, color, suspended material, surface film, use restrictions, and operating support.
- Quality StandardBLX-STD-004 · v1.3
Service Notes and Photographs Standard
Create service notes and photographs that are accurate, useful, privacy-conscious, easy to verify, and strong enough to support the next decision.
- Quality StandardBLX-STD-005 · v1.3
Customer Communication and Escalation Standard
Give service updates that say what happened, what is restricted, what remains uncertain, who owns the next action, and what has actually been promised.
- ProcedureBLX-SOP-010 · v1.2
Service Verification, Documentation, and Closeout
Prove the final water and equipment state, capture a decision-quality record, assign unresolved work, and secure the property before leaving.
- ChecklistBLX-CHK-002 · v1.3
Service Closeout Checklist
A fast field checklist for restoring pool equipment, verifying final water and operating state, documenting exceptions, and securing the property.
- ChecklistBLX-CHK-003 · v1.3
Hazard, Damage, and Incident Documentation Checklist
A field checklist for protecting people, preserving pool incident evidence, recording facts, routing urgent reports, and tracking corrective action.
- Quality StandardBLX-STD-007 · v1.1Commercial/Public Aquatics
Public Aquatic Operating Records Standard
Define complete, timely, traceable public-aquatic records for water, equipment, maintenance, incidents, closures, staffing, and corrective action.