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BlueLux Service Agreement & Public Rate Card
Last Updated: January 23, 2026
This page is the public BlueLux rate card and service agreement. It explains our monthly plans, common service pricing, repair billing, and customer obligations. Use the table of contents below to jump to a specific section. Pricing is current as of the Last Updated date and may be revised with reasonable notice.
Agreement Overview
This Service Agreement establishes the terms and conditions for professional pool maintenance services provided by BlueLux Pool Services. This Agreement supplements our Terms of Service and Privacy Policy. Current pricing for plans and add-on services is published in the Rate Card section below.
Filter & Salt System Policy
Filter cleaning is recommended twice per year, more if needed due to environment or usage. Cartridge/grid replacements are billed separately as needed.
Salt cell cleaning is recommended every ~3 months. Premium includes four salt cell cleans per year (labor included).
Fair-Use Chemical Clause
Excessive chemical use caused by equipment failure, leaks, heavy bather load, or unusual environmental conditions may incur additional charges.
Repair Authorization by Service Tier
Basic / Full
- Repairs over $150 require written authorization unless emergency prevents damage
- All repairs billed at applicable labor rates plus parts at retail
Premium
- On-route minor repair labor included up to 30 minutes
- Parts under $50 included on on-route repairs (valves, gaskets, small components)
- Parts over $50 billed at published retail pricing
- Dedicated concierge contact for scheduling and questions
- Same-day emergency response available ($99 dispatch fee)
- Off-route visits billed at $199
Lux
- All repair labor included, no caps
- Parts under $500 per repair covered (valves, actuators, filter media, some salt cells)
- Parts over $500 per repair billed at retail pricing (pumps $800+, heaters $1,500+, automation $1,000+)
- Unlimited free emergency visits (no dispatch fee)
- Dedicated concierge contact with priority same-day response
Warranty Coverage
- 90-day labor warranty on all repairs performed by BlueLux
- Manufacturer warranties apply to parts and equipment
Service Timing & Cadence
Business hours: Monday – Friday, 8 AM – 6 PM
Route day consistency: We establish a consistent service day for your property. Service time windows may vary due to weather, traffic, or other service commitments.
Weather delays: Services may be postponed due to severe weather or unsafe conditions. Missed services will be rescheduled within a reasonable timeframe.
Customer Obligations
Property Access
- Provide safe, unobstructed access to pool area and equipment
- Ensure gates are unlocked or provide access codes/keys
- Maintain clear pathways free of obstacles
- Secure pets during service visits
- Notify us of any changes to access procedures
Pool Maintenance
- Maintain adequate water level (middle of skimmer opening)
- Keep pool deck and surrounding area reasonably clean
- Report equipment malfunctions immediately
- Do not add chemicals 24 hours before/after service
- Inform us of pool parties or heavy usage
Guarantee & Insurance
7 Days
Workmanship guarantee following each service visit
90 Days
Labor warranty on repairs performed by BlueLux
$1M
General liability coverage
Contract Terms
Basic / Full / Premium
- Month-to-month agreement
- 30-day written cancellation notice required
- No long-term contract required
Lux (Pool Concierge)
- 12-month minimum contract required
- Early termination fee: 2 months of service fees
- Auto-renewal after initial term with 30-day cancellation notice
Payment Terms
- Monthly billing for all service plans
- Net 30 payment terms from invoice date
- Late fee of 1.5% monthly on overdue balances
- Service may be suspended for accounts over 30 days past due
- Prices may be adjusted annually with 30 days written notice
Contact Information
BlueLux Pool Services
Phone: +1-601-258-3589
Email: legal@bluelux.com
Address: PO Box 8831, Rancho Santa Fe, CA 92067
Business Hours: Monday – Friday, 8 AM – 6 PM
Rate Card
Current pricing for monthly service plans and a la carte add-ons. All pricing on this page is governed by the Service Agreement terms above.
Monthly Service Plans
BASIC: Bi-Weekly Chemistry Care
$85/monthBasic is a chemistry-focused plan, not a full cleaning plan.
Includes (bi-weekly):
- Water testing and balancing
- Basic equipment inspection (visual/operational)
- Basic chemicals included (chlorine, acid/base for pH, alkalinity adjustment, basic shock as needed)
- Digital service log + photo report after every visit
- CPO-certified technicians
Excludes:
- Skimmer/pump basket emptying
- Brushing, vacuuming, tile cleaning
- Filter cleans
- Salt cell cleans
- Specialty chemicals
- Repairs
FULL: Weekly Standard Service
$180/monthFull is BlueLux's core weekly maintenance plan for reliable, professional pool care.
Includes (weekly):
- Surface skimming and debris removal
- Brushing walls/steps/fixtures (as needed)
- Vacuuming as needed (not guaranteed every visit; performed based on debris conditions and water clarity)
- Emptying skimmer and pump baskets
- Basic equipment inspection and issue reporting
- Basic chemicals included (chlorine, acid/base for pH, alkalinity adjustment, basic shock as needed)
Billed Separately (as needed):
- Filter clean: $150 each (recommended twice per year)
- Salt cell clean: $50 each
- Specialty chemicals
- Repairs and dedicated service visits
PREMIUM: No Surprise Bills
$350/monthPremium eliminates surprises. Predictable monthly cost with proactive care, concierge access, and parts under $50 covered on repairs.
Includes:
- Everything in Full
- Two filter cleans per year (labor included)
- Four salt cell cleans per year (labor included)
- All specialty chemicals included (subject to fair-use clause)
- On-route minor repairs: labor up to 30 min + parts under $50 included
- Dedicated concierge contact (direct cell access)
- Priority scheduling (route priority and faster response)
- Same-day emergency response ($99 dispatch fee)
Billed Separately:
- Parts over $50 billed at published retail pricing
- Dedicated off-route service visits (see Service Visit Pricing)
LUX: Zero Headaches
$580/monthZero headaches. Parts under $500 per repair covered, unlimited free emergency visits, all repair labor with no caps, and full concierge lifestyle.
Includes:
- Everything in Premium
- Parts under $500 per repair covered (valves $50–200, actuators $100–300, filter media $100–400, some salt cells)
- ALL repair labor included, no caps
- Unlimited free emergency visits (no dispatch fee)
- Dedicated concierge contact and priority same-day response
- Weekly deck/leaf blowing (light maintenance, not landscaping)
- Fresh towels delivered & washed weekly
- Sunscreen station stocked
- Pool party prep/cleanup twice per year
- On-demand lifeguard for two events per year (must schedule in advance; subject to availability and local compliance)
- Smart monitoring
Billed Separately:
- Parts over $500 per repair billed at retail pricing (pumps $800+, heaters $1,500+, automation $1,000+)
Contract: 12-month minimum required. Early termination fee = 2 months of service.
Comprehensive Rate Card
A) Service Visits & Dispatch
| Service | Price |
|---|---|
| Standard diagnostic/repair visit (up to 60 min) | $199 |
| Same-day emergency dispatch | $299 |
| After-hours/weekend dispatch | $399 |
| 单次完整服务保养上门（保养良好的常规池，一次性） | $50 |
| 深度清洁 / 施工后清理（一次性）：撇渣、刷洗、手动吸污、过滤器清洗、完整水质平衡 | $300 |
单次完整服务上门适用于保养良好的常规池。绿藻恢复、绿池修复、施工后碎屑清理及翻新后启动均单独计价（见上方深度清洁或 G、J 节）。
B) On-Route Add-On Labor (During Scheduled Visit)
| Duration | Price |
|---|---|
| Up to 15 minutes | $49 |
| Up to 30 minutes | $89 |
| Up to 60 minutes | $149 |
C) Maintenance Add-Ons
| Service | Description | Price |
|---|---|---|
| Filter Cleaning | Cartridge/DE teardown & clean | $150 |
| Salt Cell Cleaning | Acid soak & flush | $50 |
| Stabilizer (CYA) Dosing | Labor block + materials | Materials billed retail |
| Phosphate Remover Dosing | Labor block + materials | Materials billed retail |
| Enzyme Treatment Dosing | Labor block + materials | Materials billed retail |
| Algaecide / Specialty Treatment | Labor block + materials | Materials billed retail |
D) Seasonal & Temporary Services
One-time or temporary pool care for spring resets, travel coverage, and short-term support.
| Service | Includes | Price |
|---|---|---|
| Vacation Pool Watch | Water testing and balancing, skimming, basket emptying, quick equipment check, service photo/report | $50 per visit (3-visit min) |
| Spring Startup | Equipment startup, water chemistry balancing, deep cleaning, and system inspection | $350 |
Vacation Pool Watch has a 3-visit minimum and assumes the customer provides chemicals. Filter cleaning, vacuuming, green pool recovery, repairs, or heavy cleanup are billed separately if needed.
E) One-Time Chemical Balancing
| Service | Description | Price |
|---|---|---|
| One-time water rebalance | Testing, dosing, and follow-up guidance for pools that are cloudy, irritating, or out of range | $225 |
Specialty chemicals are billed separately for Basic/Full and included for Premium/Lux subject to the fair-use clause. Emergency dispatch pricing applies when same-day or after-hours service is requested.
F) Drain & Refill
| Service | Description | Price |
|---|---|---|
| Partial drain & rebalance | Partial water exchange for CYA, salt, TDS, or calcium reduction | $450 |
| Full drain & refill startup | Full water replacement, restart, and chemical balancing | $800 |
Water costs are the homeowner's responsibility. A signed structural risk acknowledgment is required before full drain work begins.
G) Pool Startup
| Service | Description | Price |
|---|---|---|
| Drain/refill restart | Staged chemical startup after full water replacement | $550 |
| New surface startup | 10 day program, 7 or more visits, daily brushing, all startup chemistry included | $1,050 |
| New construction / complex startup | Large pools, complex equipment, water features, or multi-body systems | Quoted after review |
H) Tile & Waterline Cleaning
| Service | Description | Price |
|---|---|---|
| Light waterline clean | Light oil ring, dirt, and minor scale | $250 |
| Moderate calcium scale | Visible calcium buildup requiring dedicated scale removal | $450 |
| Heavy scale / acid treatment | Severe deposits, specialty treatment, or extensive waterline work | Starting at $750 |
I) Common Minor Repairs
Labor: Use On-Route block if during scheduled visit, otherwise Dedicated Service Visit applies.
Parts: Billed at retail pricing unless covered by plan (Premium: parts under $50 included; Lux: parts under $500 per repair included).
| Repair Item |
|---|
| Replace pressure gauge |
| Replace pump lid |
| Replace lid o-ring / gasket |
| Replace drain plug / gasket |
| Replace basket / skimmer weir |
| Replace valve handle |
| Replace check valve |
| Replace 2-way / 3-way valve (body replacement) |
| Replace actuator (automation) |
| Replace unions (if leaking) |
| Replace fittings / small PVC section repair (minor) |
| Replace filter air-relief assembly |
| Replace chlorinator/salt flow switch |
J) Equipment Replacement & Installation
Pricing shown as "starting at". Diagnostic required for accurate quote. Parts billed at retail.
| Equipment | Starting Labor Price |
|---|---|
| Variable-speed pump replacement | Starting at $749 labor + parts |
| Booster pump replacement | Starting at $399 labor + parts |
| Heater replacement | Starting at $1,499 labor + parts* |
| Salt system cell replacement | Starting at $199 labor + parts |
| Automation controller replacement | Starting at $349 labor + parts |
| Filter tank replacement | Starting at $599 labor + parts |
*Gas/electrical upgrades quoted separately if required.
K) Green-to-Clean / Algae Response
| Service | Price |
|---|---|
| Standard green-to-clean treatment (includes multiple visits) | $550 |
| Severe swamp cleanup / heavy debris | Quoted after assessment |
Chemicals included in Premium/Lux; billed separately for Basic/Full.
L) Diving / Retrieval
| Service | Price |
|---|---|
| Diving services | $100/hr (1 hr minimum) |
M) Pool & Spa Condition Assessment
CPO-led, visual, non-invasive assessment of pool and spa condition for buyers, sellers, realtors, property managers, and homeowners. Full details on the Pool & Spa Condition Assessment page.
| Service | Turnaround | Price |
|---|---|---|
| Pool & Spa Condition Assessment | Report within 1 business day | $595 |
| Rush Escrow Assessment | Report within 12 hours after site visit, plus 15-min buyer/realtor call | $795 |
| Complex / estate systems | Multiple pools/spas, vanishing-edge, multiple pads, water features | Quoted after review |
Service Agreement Disclaimer
Pool & Spa Condition Assessments are visual, non-invasive, limited to visible and accessible conditions at the time of visit, and do not include code compliance, safety certification, leak detection, structural evaluation, electrical or gas diagnosis, underground plumbing, concealed conditions, equipment disassembly, or guarantees of future performance. Report findings are informational and should be evaluated by qualified licensed professionals where repair, construction, electrical, gas, or compliance work is anticipated. BlueLux is not a licensed home inspector and does not certify safety, code compliance, or child-safety effectiveness.
N) Services Not Listed
Services not listed require a diagnostic visit and a written quote.
Agreement Acknowledgment
By signing a service contract or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by this Service Agreement along with our Terms of Service and Privacy Policy.