BlueLux Service Agreement
Last Updated: January 23, 2026
Agreement Overview
This Service Agreement establishes the terms and conditions for professional pool maintenance services provided by BlueLux Pool Services. This Agreement supplements our Terms of Service and Privacy Policy.
Service Plans
BASIC: Bi-Weekly Chemistry Care
$85/monthBasic is a chemistry-focused plan, not a full cleaning plan.
Includes (bi-weekly):
- Water testing and balancing
- Basic equipment inspection (visual/operational)
- Basic chemicals included (chlorine, acid/base for pH, alkalinity adjustment, basic shock as needed)
- Digital service log + photo report after every visit
- CPO-certified technicians
Excludes:
- Skimmer/pump basket emptying
- Brushing, vacuuming, tile cleaning
- Filter cleans
- Salt cell cleans
- Specialty chemicals
- Repairs
FULL: Weekly Standard Service
$180/monthFull is BlueLux's core weekly maintenance plan for reliable, professional pool care.
Includes (weekly):
- Surface skimming and debris removal
- Brushing walls/steps/fixtures (as needed)
- Vacuuming as needed (not guaranteed every visit; performed based on debris conditions and water clarity)
- Emptying skimmer and pump baskets
- Basic equipment inspection and issue reporting
- Basic chemicals included (chlorine, acid/base for pH, alkalinity adjustment, basic shock as needed)
Billed Separately (as needed):
- Filter clean: $150 each (recommended twice per year)
- Salt cell clean: $50 each
- Specialty chemicals
- Repairs and dedicated service visits
PREMIUM: No Surprise Bills
$350/monthPremium eliminates surprises. Predictable monthly cost with proactive care, concierge access, and parts under $50 covered on repairs.
Includes:
- Everything in Full
- Two filter cleans per year (labor included)
- Four salt cell cleans per year (labor included)
- All specialty chemicals included (subject to fair-use clause)
- On-route minor repairs: labor up to 30 min + parts under $50 included
- Dedicated concierge contact (direct cell access)
- Priority scheduling (route priority and faster response)
- Same-day emergency response ($99 dispatch fee)
Billed Separately:
- Parts over $50 billed at published retail pricing
- Dedicated off-route service visits (see Service Visit Pricing)
LUX: Zero Headaches
$580/monthZero headaches. Parts under $500 per repair covered, unlimited free emergency visits, all repair labor with no caps, and full concierge lifestyle.
Includes:
- Everything in Premium
- Parts under $500 per repair covered (valves $50–200, actuators $100–300, filter media $100–400, some salt cells)
- ALL repair labor included, no caps
- Unlimited free emergency visits (no dispatch fee)
- Dedicated concierge contact and priority same-day response
- Weekly deck/leaf blowing (light maintenance, not landscaping)
- Fresh towels delivered & washed weekly
- Sunscreen station stocked
- Pool party prep/cleanup twice per year
- On-demand lifeguard for two events per year (must schedule in advance; subject to availability and local compliance)
- Smart monitoring
Billed Separately:
- Parts over $500 per repair billed at retail pricing (pumps $800+, heaters $1,500+, automation $1,000+)
Contract: 12-month minimum required. Early termination fee = 2 months of service.
Service Visit Pricing
On-Route Add-On Labor
No trip fee when the technician is already there for your scheduled visit.
| Duration | Price |
|---|---|
| Up to 15 minutes | $49 |
| Up to 30 minutes | $89 |
| Up to 60 minutes | $149 |
Premium: Labor waived for up to 30 minutes on-route. Parts under $50 included; parts over $50 billed at retail.
Lux: All repair labor included, no caps. Parts under $500 per repair included; parts over $500 billed at retail.
Basic/Full: These add-on labor rates apply. All parts billed at retail.
Dedicated Service Visits (Off-Route)
Separate dispatches incur minimum charges below. These are visits outside your scheduled service day.
| Visit Type | Price |
|---|---|
| Standard diagnostic/repair visit (includes up to 60 minutes) | $199 |
| Same-day emergency dispatch | $299 |
| After-hours/weekend dispatch | $399 |
Comprehensive Rate Card
A) Service Visits & Dispatch
| Service | Price |
|---|---|
| Standard diagnostic/repair visit (up to 60 min) | $199 |
| Same-day emergency dispatch | $299 |
| After-hours/weekend dispatch | $399 |
B) On-Route Add-On Labor (During Scheduled Visit)
| Duration | Price |
|---|---|
| Up to 15 minutes | $49 |
| Up to 30 minutes | $89 |
| Up to 60 minutes | $149 |
C) Maintenance Add-Ons
| Service | Description | Price |
|---|---|---|
| Filter Cleaning | Cartridge/DE teardown & clean | $150 |
| Salt Cell Cleaning | Acid soak & flush | $50 |
| Stabilizer (CYA) Dosing | Labor block + materials | Materials billed retail |
| Phosphate Remover Dosing | Labor block + materials | Materials billed retail |
| Enzyme Treatment Dosing | Labor block + materials | Materials billed retail |
| Algaecide / Specialty Treatment | Labor block + materials | Materials billed retail |
D) Common Minor Repairs
Labor: Use On-Route block if during scheduled visit, otherwise Dedicated Service Visit applies.
Parts: Billed at retail pricing unless covered by plan (Premium: parts under $50 included; Lux: parts under $500 per repair included).
| Repair Item |
|---|
| Replace pressure gauge |
| Replace pump lid |
| Replace lid o-ring / gasket |
| Replace drain plug / gasket |
| Replace basket / skimmer weir |
| Replace valve handle |
| Replace check valve |
| Replace 2-way / 3-way valve (body replacement) |
| Replace actuator (automation) |
| Replace unions (if leaking) |
| Replace fittings / small PVC section repair (minor) |
| Replace filter air-relief assembly |
| Replace chlorinator/salt flow switch |
E) Equipment Replacement & Installation
Pricing shown as "starting at". Diagnostic required for accurate quote. Parts billed at retail.
| Equipment | Starting Labor Price |
|---|---|
| Variable-speed pump replacement | Starting at $749 labor + parts |
| Booster pump replacement | Starting at $399 labor + parts |
| Heater replacement | Starting at $1,499 labor + parts* |
| Salt system cell replacement | Dedicated service visit + parts |
| Automation controller replacement | Custom quote after diagnostic |
| Filter tank replacement | Starting at $599 labor + parts |
*Gas/electrical upgrades quoted separately if required.
F) Green-to-Clean / Algae Response
| Service | Price |
|---|---|
| Green-to-Clean treatment (scope-based; includes multiple visits) | $400 – $700 |
Chemicals included in Premium/Lux; billed separately for Basic/Full.
G) Diving / Retrieval
| Service | Price |
|---|---|
| Diving services | $100/hr (1 hr minimum) |
H) Services Not Listed
Services not listed require a diagnostic visit and a written quote.
Filter & Salt System Policy
Filter cleaning is recommended twice per year, more if needed due to environment or usage. Cartridge/grid replacements are billed separately as needed.
Salt cell cleaning is recommended every ~3 months. Premium includes four salt cell cleans per year (labor included).
Fair-Use Chemical Clause
Excessive chemical use caused by equipment failure, leaks, heavy bather load, or unusual environmental conditions may incur additional charges.
Repair Authorization by Service Tier
Basic / Full
- Repairs over $150 require written authorization unless emergency prevents damage
- All repairs billed at applicable labor rates plus parts at retail
Premium
- On-route minor repair labor included up to 30 minutes
- Parts under $50 included on on-route repairs (valves, gaskets, small components)
- Parts over $50 billed at published retail pricing
- Dedicated concierge contact for scheduling and questions
- Same-day emergency response available ($99 dispatch fee)
- Off-route visits billed at $199
Lux
- All repair labor included, no caps
- Parts under $500 per repair covered (valves, actuators, filter media, some salt cells)
- Parts over $500 per repair billed at retail pricing (pumps $800+, heaters $1,500+, automation $1,000+)
- Unlimited free emergency visits (no dispatch fee)
- Dedicated concierge contact with priority same-day response
Warranty Coverage
- 90-day labor warranty on all repairs performed by BlueLux
- Manufacturer warranties apply to parts and equipment
Service Timing & Cadence
Business hours: Monday – Friday, 8 AM – 6 PM
Route day consistency: We establish a consistent service day for your property. Service time windows may vary due to weather, traffic, or other service commitments.
Weather delays: Services may be postponed due to severe weather or unsafe conditions. Missed services will be rescheduled within a reasonable timeframe.
Customer Obligations
Property Access
- Provide safe, unobstructed access to pool area and equipment
- Ensure gates are unlocked or provide access codes/keys
- Maintain clear pathways free of obstacles
- Secure pets during service visits
- Notify us of any changes to access procedures
Pool Maintenance
- Maintain adequate water level (middle of skimmer opening)
- Keep pool deck and surrounding area reasonably clean
- Report equipment malfunctions immediately
- Do not add chemicals 24 hours before/after service
- Inform us of pool parties or heavy usage
Guarantee & Insurance
7 Days
Workmanship guarantee following each service visit
90 Days
Labor warranty on repairs performed by BlueLux
$1M
General liability coverage
Contract Terms
Basic / Full / Premium
- Month-to-month agreement
- 30-day written cancellation notice required
- No long-term contract required
Lux (Pool Concierge)
- 12-month minimum contract required
- Early termination fee: 2 months of service fees
- Auto-renewal after initial term with 30-day cancellation notice
Payment Terms
- Monthly billing for all service plans
- Net 30 payment terms from invoice date
- Late fee of 1.5% monthly on overdue balances
- Service may be suspended for accounts over 30 days past due
- Prices may be adjusted annually with 30 days written notice
Contact Information
BlueLux Pool Services
Phone: +1-601-258-3589
Email: team@bluelux.com
Address: PO Box 8831, Rancho Santa Fe, CA 92067
Business Hours: Monday – Friday, 8 AM – 6 PM
Agreement Acknowledgment
By signing a service contract or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by this Service Agreement along with our Terms of Service and Privacy Policy.